Government: Protector, Employer, and Servant
Key Chapter Highlights
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Governments are in an interesting predicament. On one hand, they must respond to an increasingly collaborative constituent base and embrace transparency in communications. On the other, they must protect information central to our nation’s and their citizens’ security. Technology has a role to play in addressing this dichotomy.
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Given this challenge, governments place security as a higher priority—and value—than the most comprehensive customer support package.
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Governments have a penchant for contextually based services—those that enable employees to find one another quickly based on presence information, as an example. At the same time, they are more likely than their vertical counterparts to have employee policies in place that enable such services to be introduced within their organizations.
